Privacy Policy

Effective date: June 2025

Zergan LLC, operating as Zergan Appliance Repair (“we”, “us”, or “our”), operates the website https://zerganllc.com (“Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our Website or services.
By using this Website, you consent to the data practices described in this policy.

1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you submit a service request or contact form, you may provide:

• Full name
• Phone number
• Email address
• Service address (for on-site visits)
• Appliance details and issue description

b. Usage Data
Collected automatically via analytics tools:

• IP address (collected by third parties for anonymized geolocation)
• Browser and device type
• Pages visited and time spent on the site
• Session behavior (clicks, scrolls, heatmaps)

c. SMS Consent
By submitting your phone number via our forms, you agree to receive text messages related to service updates or scheduling. You may opt out at any time by replying “STOP”.

2. How We Use Your Information
We may use your information to:

• Respond to inquiries and schedule repairs
• Provide service confirmations and updates
• Improve our Website and user experience
• Analyze site usage trends (via Google Analytics and Microsoft Clarity)
• Fulfill legal obligations

We do not sell or rent your personal data.

3. Sharing Your Information
We may share your data only in the following cases:

• With service providers for website hosting, analytics, and communication tools
• With government or legal authorities if required by law
• With technicians or internal staff involved in scheduling or dispatching

All third parties are contractually obligated to respect the confidentiality and security of your data.

4. Cookies and Tracking Technologies
We use cookies and similar tools to monitor performance and behavior on our Website. These may be controlled via your browser settings. Disabling cookies may limit some functionalities.
Analytics platforms in use include:

• Google Analytics Privacy Policy
• Microsoft Clarity Privacy Statement
• Google Tag Manager (which manages analytics tags but does not collect data itself)

For more information about how Google collects and uses data, please see: How Google uses information from sites or apps that use our services


5. Data Retention
We retain your data only as long as necessary to:

• Provide our services
• Meet legal and operational obligations
• Analyze performance and improve the site

6. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no method of internet transmission is fully secure. We cannot guarantee absolute security.

7. Your Rights
You may:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent to receive SMS communication

To exercise these rights, please email: info@zerganllc.com

8. Children’s Privacy
Our Website and services are intended for use by adults. We do not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that such information has been submitted, we will promptly delete it.

9. Links to Other Websites
Our Website may contain links to external websites, including review platforms like Google, Yelp, BBB, or Thumbtack. We are not responsible for the privacy practices or content of these third-party websites.

10. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us
If you have questions or concerns regarding this policy, please contact us:
Zergan LLC
Operating as Zergan Appliance Repair
📧 Email: info@zerganllc.com
📞 Phone: +1 (412) 401-6840
📍 Based in Pittsburgh, Pennsylvania, United States